An effective communication process with our stakeholders is key to building relationships of trust, mutual respect and long-term collaboration.
We maintain an open dialogue through a wide variety of communication channels with each of our stakeholders. 2016 results are shown in the table at the end of the page.
To ensure a correct implementation of our sustainabilty strategy, we participate actively in ALFA’s Sustainability Committee, adding our efforts to develop joint actions that allow us to achieve common goals in the field. Our values and ethical behavior guidelines strictly adhere to the ALFA’s Code of Ethics, which can be downloaded from the following link: http://www.alfa.com.mx/NC/filosofia.htm
We also follow ALFA’s Anti-corruption and Bribery Policies and Practices*, recognizing the importance of operating under controls that enable us to ensure the legality of our processes.
*To find out more about the ALFA Anti-corruption and Bribery Policies and Practices, please download the Social Corporate Responsibility Report 2016 from the following link: http://www.alfa.com.mx/RS/reportes.htm
|Stakeholder group||Communication channel||Frequency||Main concerns/ suggestions||Response to concerns/ suggestions|
|Employees||Intranet, suggestion box.||Ongoing||Innovation and improvement ideas.||Review and approval of innovation ideas, and carrying out of suggested improvements.|
|Bulletins, emails, presentations and diverse events.||Ongoing||Quarterly results.||Generation of reports, minutes and agreements.|
|Workplace diagnostics.||Annual||Work climate.||Board discussion of results and reaching of agreements.|
|Informative personnel talks.||Biannual||Business vision.||Encouragement of participation and ideas from personnel.|
|Clients||Telephone, Internet, plant visits, surveys and e-mail.||Ongoing||Product quality, trade issues and delivery in due time and form, technical services.||Improvement of time frames and procedures that enable quality assurance, technical visits and delivery of requested information.|
|Shareholders||Meetings, telephone, Internet, e-mail.||Ongoing||Business strategy, profitability, financial condition and operating performance.||Detailed follow-up of fulfillment of indicators, concerns mentioned in Board Meetings and agreements reached.|
|Suppliers||Meetings, telephone, Internet, plant visits, surveys and e-mail.||Ongoing||Trade and quality issues, clarifications, quotes and deliveries.||Implementation of supplier development programs, generation of agreements and forwarding of detailed information on company needs.|
|Communities||Meetings, perception surveys, alliances with society groups such as the Industrial Emergency Response Group, GIREL.||Monthly, quarterly, biannual||Industrial safety and contingency management, and company perception and support.||Report on safety and emergency processes and mechanisms, training of neighborhood evacuation brigades, support for civil protection activities, and ongoing support and training.|